Claims handling

You can file a claim online 24 hours a day, 7 days a week with esurranty.

Filing a claim is easy with esurranty through our simple step-by-step online process. Just follow these initial steps and we’ll help you do the rest.

 

 

*Apple store's do not accept third party payments from any service plan, insurance or warranty company therefore repairs are reimbursed by us to the customer minus any deductible. 

** There are instances of high claim submissions that will cause us to be out of stock of loaner devices and delivery may be delayed. All loaner devices require a refundable security deposit of $99.00 while in use. We do not issue loaner device to Sprint customers.

*** Loss/Theft/non-repairable device replacement times are dependent on the customer fulfilling their obligation of deductible, form completion, requested document submission, claim verification and wholesale distribution center delivery times.

Services are Not Available to residents of California, Nevada, Oregon, Indiana, Connecticut, New Jersey, Louisiana, Vermont, Wisconsin, or Florida. All prices are in USD.